Terms and Conditions Lifetime Warranty
All our components have a lifetime unlimited mileage from the date of purchase.
The Lifetime of the Warranty covers the repair of your unit back to its original operating condition for any problems resulting from manufacturing or workmanship defects.
All internal components and labour performed by Carbon ECU are fully covered. It is valid as long as you own the vehicle and is non-transferable. Shipping, removal, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty.
If Carbon ECU determines the part is beyond repair, we will either provide a replacement unit, or refund the entire purchase price, at our discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended, or untimely return of core unit (if applicable).
This warranty does not authorise the refund of a component purchased in error due to misdiagnosis of the vehicle fault. In addition we will not be liable for any labour costs, indirect or consequential damage whatsoever and howsoever caused (including by way of examples only consequential damage to other parts of the vehicle, injury, loss of income or profits, recovery or car hire costs).
Any warranty claims must be returned to Carbon ECU for inspection and test, accompanied by your warranty claim form and any relevant information.
In the event of any conflict between this warranty and our own terms and conditions of sale this warranty will prevail.
If I purchase this will it cure my fault?
Other faults on the vehicle may be the cause of your symptoms, even if the vehicles symptoms match those that we have set out on our common fault description. A full professional diagnostic check should be performed and all other possible causes eliminated first.
If a 'Buy Now' replacement unit is purchased due to misdiagnosis then we are unable to grant a full refund if the component is fitted to the vehicle, components fitted to the vehicle will in most cases require re-programming, re-testing & re-manufacturing after they are returned to us, therefore we are only able to grant a 50% refund under these circumstances.
If a ‘Get Yours Rebuilt’ service is purchased due to misdiagnosis then we will charge a testing fee plus return shipping if we test the unit and find that it is not faulty, then the remainder of the payment would be refunded to you.
If you are not sure that this part is the cause of the fault then we recommend that you do not go ahead with this purchase and instead seek further professional advice and diagnosis.